Capabilities of Microsoft Dynamics CRM
Imagine misplacing customer contact information. Only to learn that you have delayed customer interaction and pushes the client to depend on competitors. The result? A potential customer is seized, enabling your organization to grasp new clients and leverage business income cycle. This is where CRM comes into the picture. without a centralized program where your people can log and track customer interactions, your business falls behind schedule and out of touch.
No matter what industry your business operates, customers are your most important asset. And managing those customer relationships is the foundation for growing your business. A good CRM solution can be your tool to manage, collect and organize your customer’s data and employee documents. Here are the benefits of using Microsoft Dynamics 365 to transform your business.
- Improving Every Aspect of Work Operation
Microsoft Dynamics combines both CRM and ERP capabilities into one seamless application. It helps front and back office to seamlessly operates in a single end to end system which includes the following:
- Customer Service
- Field Service
- Improve and Enhance Customer Service
With Microsoft Dynamics, teams who are handling customer services can improve case management with the 360-degree view of their customers. The user interface is process-driven to streamline the case management process, allowing service representatives to deliver more consistent and effective customer care.
In addition, Microsoft Dynamics also allows Customer Service teams the ability to not only react to issues but incorporate identify trends and opportunities to guide the customer.
- Improved Sales and Marketing Capabilities
With Microsoft Dynamics, it offers sales and marketing teams a complete view of its clients driving an increase in revenue. Using the data collected combined with powerful BI and analysis, organizations can create targeted promotional campaigns to relevant to the consumer.