Microsoft Corporation


GlobeSoft Qatar has partnered with Microsoft for Dynamics CRM solution to provide organizations with a multifaceted platform. Microsoft, founded in 1975 is the leading provider of software, solutions, and services to businesses and consumers worldwide. When people hear about Microsoft name, they think of much popular software, it is not surprising to learn that Microsoft’s user base has been estimated to exceed one billion people.

Microsoft, in addition to managing the infrastructure needed to support a dynamic organization that consists of over 90 thousand employees, it has ensured a superlative customer experience.

About Miscrosoft

  • Founded on April 4, 1975, in New Mexico, United States
  • Has hundreds of Subsidiaries globally
  • Successfully launched new technology for different sectors
  • Offers Digital Transformation and Mobile services
  • A large diversified software manufacturer company
  • More than 68 Microsoft store globally
  • Leading worldwide software, solution, and services provider
GlobeSoft Qatar offers Microsoft as a Solution

Microsoft for CRM Development Solution:

Microsoft Dyanamics

Microsoft Dynamics CRM solutions help reorganize processes and helps increase profitability in an organization’s customer support, sales, and marketing. CRM, as a solution, is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not maximizing your business relationships.

Why Microsoft Dynamics CRM?

The Microsoft Dynamics combines Customer Relationship Management and Enterprise Resources Planning competences and break down data silos with Dynamics 365. The reason? for up-to-date, intelligent cloud application that leverages businesses to stay up the competitive market. The Dynamic 365 of Microsoft offers an end-to-end application that works greatly on both individually or combined solution. In addition, Microsoft Dynamics CRM is a customer relationship platform packed with benefits to organizations. Helping them to focus mainly on Sales, Marketing, and Service sectors.


Accelerate Your Business

Microsoft Dynamics helps to modernize your supply chain with unified, advanced warehouse and inventory management. To improve fulfillment, material sourcing, and logistics.

Turn Relationships Into Revenue

Go beyond sales force automation (SFA) and into with Dynamics 365 for Sales to better understand customer needs, engage more effectively, and win more deals.


Earn Customers for Life

Deliver effortless experiences on your customers’ terms, through any channel and on any device. And continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.

Capabilities of Microsoft Dynamics CRM

Imagine misplacing customer contact information. Only to learn that you have delayed customer interaction and pushes the client to depend on competitors. The result? A potential customer is seized, enabling your organization to grasp new clients and leverage business income cycle. This is where CRM comes into the picture. without a centralized program where your people can log and track customer interactions, your business falls behind schedule and out of touch.

No matter what industry your business operates, customers are your most important asset. And managing those customer relationships is the foundation for growing your business. A good CRM solution can be your tool to manage, collect and organize your customer’s data and employee documents. Here are the benefits of using Microsoft Dynamics 365 to transform your business.

  1. Improving Every Aspect of Work Operation

Microsoft Dynamics combines both CRM and ERP capabilities into one seamless application. It helps front and back office to seamlessly operates in a single end to end system which includes the following:

  • Marketing
  • Sales
  • Customer Service
  • Field Service
  • Operations
  • Finance
  1. Improve and Enhance Customer Service

With Microsoft Dynamics, teams who are handling customer services can improve case management with the 360-degree view of their customers. The user interface is process-driven to streamline the case management process, allowing service representatives to deliver more consistent and effective customer care.

In addition, Microsoft Dynamics also allows Customer Service teams the ability to not only react to issues but incorporate identify trends and opportunities to guide the customer.

  1. Improved Sales and Marketing Capabilities

With Microsoft Dynamics, it offers sales and marketing teams a complete view of its clients driving an increase in revenue. Using the data collected combined with powerful BI and analysis, organizations can create targeted promotional campaigns to relevant to the consumer.


How to Dynamics CRM Accelerate Your Business

  • Sales: Turn relationships into revenue
    The Dynamics helps empower sellers with insights to personalize relationship, help create personalized shopping experience and predict customer needs.
  • Service: Earn customers for life
    The Dynamics for customer service exceed customer expectations across self and assisted support. It also helps serve customers better through proactive maintenance, predictive scheduling and first-time fix.
  •  Finance and Operation: Accelerate your business
    The Dynamics for finance and operation helps modernize your business operations across finance, manufacturing, and supply chain to drive new growth.
  • Talent: Bring out the best in your people
    Dynamics for talent helps attract the right people and seamlessly onboard, engage and grow their talent.
  • Marketing: Transform your customer’s journey.
    The Dynamics for Marketing increases the demand by automating tasks from multichannel campaign to events with an application built on the same platform as the Dynamics for Sales.


Features of Microsoft Dynamics CRM

CRM tools make the customer-facing functions of business easier. They help you:

  • Centralize customer information
  • Automate marketing interactions
  • Provide business intelligence
  • Facilitate communications
  • Track sales opportunities
  • Analyze data
  • Enable responsive customer service